Career Summary

Strong customer relations experience.
Excellent written and verbal communication skills.
Extensive problem solving skills.
Over six years experience in service oriented industries.
Knowledgeable of Basic MicroSoft Word, E-mail, Ten-Key, Typing.

Homemaker/Childcare May 1999 - Present

EDS*PAY September 1998 - May 1999
Client Relations Representative

Acted as first line liaison between our clients and EDS*PAY.
Verfied credit card payments.
Performed data entry.
Provided customer support.
Resolved credit card concerns associated with fraud.
Resolved credit payments that never reached the credit card issuing bank.

EDS (Electronic Data Systems)
Customer Relations Representatives March 1996 - September 1998

Answered questions and concerns to the citizens of the City of Chicago.
Trained temporary staff and new employees in customer relations and problem solving.
Assisted supervisor in the hiring of new employees.
Assisted supervisor with supervisory calls.
Performed help desk functions.
Performed data entry.

ACTIVE TEMPORARIES October 1995 - March 1996
Temporary Specialist

Hired by EDS, through Active Temporaries.
Answered phones.
Greeted clientele.
Ordered office supplies.
Performed payroll duties.
Performed light typing.

A-Pro Temporaries October 1994 - October 1995
Temporary Specialist

Worked for various clients as a receptionist.
Performed administrative duties.

MULTIPLE SCLEROSIS SOCIETY January 1993 October 1994
Volunteer Client Servies Representative

Answered questions and concerns on the M.S. Hotline.
Provided counseling services.
Educated the community about Multiple Sclerosis.

ACHIEVEMENTS

JUNIOR ACHIEVEMENT Febuary 1996 - June 1996
Volunteer Teacher/Mentor

Taught 6th grader various life skills.
Educated students in being workforce ready, economic ready, and business ready.

EDS (Electronic Data Systems) January 1998 - September 1998
Movational Coordinator

Implemented a motivational program for EDS staff.