Results driven individual with more than eight years experience in claims, administrative and clerical support. Uses expertise in Customer Service to ensure the highest quality work. Demonstrates versatility and adaptability in all job responsibilities

Wal-Mart Stores Inc., Dallas, Texas 2005-2007

Sales Associate

•  Merchandised stock on the sales floor

•  Greeted and assisted customers on sales floor

Bank of America, Richardson, Texas 2005-2006

Operations Specialist

•  Verified tax returns and payments

•  Scanned mail envelopes for quality assurance

•  Sorted and batched tax returns

•  Opened and sorted incoming mail

Venturi Staffing Partners, Richardson, Texas 2005

Mail Room/Administrative Support

•  Certified tax documents

•  Scanned envelopes for quality assurance

•  Sorted and batched documents

•  Labeled outgoing mail

•  Collated, verified and placed mail in correct bins

CAREMARK, Richardson, Texas 1998-2005

Claims Preprocessor

•  Prepared letters to members, pharmacies and providers

•  Researched member and pharmacy information to preprocess claims

•  Filed claims by insurance carriers

•  Order entry and order audit via computer

•  Assisted in departments of Adjudication and Shipping

•  Prepared shipment routing slips for mail orders

•  Processed mail orders and member profiles

Education: Graduate of Berkner High School in Richardson, Texas. Attended and completed studies at Richland College and El Centro College, Dallas, Texas

Training: UpReach Computer Training, Dallas, Texas. Trained in Microsoft Word, Excel and PowerPoint. College coursework included Business, Bookkeeping, Computers, and Office Procedures.

Knowledge, skills and abilities: Strong organizational skills. Excellent knowledge of administrative, clerical and mail room support. Computer literate and skilled at all aspects of data entry. Used AS400 and CDS databases.

Awards and special recognitions: CAREMARK'S “ Top Preprocessor for the Quarter”. “Perfect Attendance” award in the Claims department and “Outstanding Quality and Production” awards in the Order Entry department.