To work as a Technical Writer for a company in the bay area in CA.
FrameMaker, Word, Excel, PowerPoint, Outlook, Visio, Adobe Acrobat, RoboHelp, FrontPage, HTML, ClearCase and BookMaster software
• Bachelor of Science in Business Administration. University of Phoenix, San Jose, CA.
• Associate of Science Degree in Computer Programming. Ohlone College, Fremont, CA.
• Certificate in Programming and Technical Writing from IBM Training Program. San Jose, CA.
Managed multiple projects writing assembly and training instructions for pre-assembled furniture and lighting fixtures. Developed business plans and schedules while working on multiple projects in an environment of constantly changing priories and schedules. Worked with engineers, graphics artists, product managers and QA personnel to test products and document operations and manufacturing procedures. Used Microsoft Word, FrameMaker, Visio, and Adobe Acrobat to create the PDF files.
Created and wrote the online help explaining how to use the SAP training classes for the implementation of SAP accounting, purchasing, and financial standard SAP processes. Wrote configuration and reporting techniques used to describe the entire SAP Business Suite and NetWeaver technology.
Independently worked to create and write the BearingPoint Extension Platform developer and system administrator guides, user and development manuals, and specification sheets. The BearingPoint Extension Platform and the Google Search Appliance developed custom software extensions to enhance Google search to improve access to enterprise application systems and content management systems. Worked with xml documents and xsl style sheets. Researched the customized software code to write the configuration and security sections. Collected feedback from development engineers and product managers and updated the documentation to ensure schedule integrity. Created the templates used to format the documentation. Used Microsoft Word, PowerPoint, and Visio to create the manuals then converted the documents to PDF files.
Wrote, reviewed and edited documents for technical accuracy and ease of use including: software user manuals, installation manuals and configuration guides, and training materials used in the development of cell phone downloads and security software. Worked directly with product managers and development engineers to understand changes to the software products and update the manuals. Collected feedback from development engineers and product managers and updated the documentation to ensure schedule integrity. Used FrameMaker and Microsoft Word to write the test plans, design and requirements documents. Created and wrote the training manuals using PowerPoint.
Developed and wrote Command Language Reference, Message Reference, user and installation manuals for the 15008 product consisting of 10 Gigabit Ethernet routing and switching with advanced services support, routers and switches. Used a test system to configure interfaces and test commands. The protocols supported for this router were OSPF, IS-IS, BGP, MPLS and more. Used FrameMaker to write the manuals and Adobe Illustrator to create the graphics .
Lead writer and editor creating education and training websites used worldwide by HP executives and managers. The training websites were developed to measure job performance evaluations, describe retention, succession, and employee performance development along with clarification of employee benefits. Worked with the software developers to create the Application Programming Interfaces (APIs) for users of the training websites. Used Microsoft Word to write the business requirements and RoboHelp to write the online help text. Used screen shots, graphics and other text enhancements.
Wrote Standard Operating Procedures (SOPs) while working at LifeScan. The SOPs were used in the manufacturing environment to create medical devices used in the manufacturing of monitors to measure glucose levels in diabetics. Wrote quick reference guides for the key steps used in product development. The guides described step-by-step instructions used for documenting, implementing, and directing the design quality systems process from the design concept through manufacturing, inspection and testing, distributing, installing, and servicing according to current FDA regulatory requirements. Used FrameMaker, Microsoft Word, and Visio to write the documents and draw the graphics. Created the templates used to format the documentation in Microsoft Word.
Lead writer and editor working at Metro Optix's in the marketing department writing customer user manuals for an integrated optical networking manager consisting of TCP/IP protocols. The protocols were used for transporting routing packets using SONET, IP and ATM through a core switch fabric. Types of manuals written were both software and hardware consisting of user, operations, command language reference, maintenance, training, and installation. The manuals were written using FrameMaker, Visio, and Microsoft Word.
Worked for Cisco Systems and wrote both hardware and software engineering specifications used by system test engineers. The specifications and operating requirements were required for ISO 9000 quality audits. Developed and wrote operations, installation, design, maintenance, and troubleshooting guides used in the manufacturing of network routers. Used FrameMaker and Visio to write the documents and draw the graphics .
Created and wrote Technical Process Specifications used by engineers and line operators. The specifications and procedures described the wafer fabrication operations and maintenance for software and hardware components used in the wafer fabrication process. The documentation consisted of functional descriptions, operating instructions, programming and maintenance procedures, troubleshooting guides, and training certificate checklists. Used the UNIX operating system and FrameMaker to write the documents.
Worked as a hardware writer and editor creating engineering specifications and customer manuals used for installing, operating, maintaining, and troubleshooting IBM product test tools and storage devices. Wrote operators guides and operations manuals used for testing IBM hardware components used in the manufacturing of disc drives. Designed template styles guides and other technical documentation in accordance with company guidelines and standards. Wrote customer service manuals containing instructions for how to replace field replaceable units consisting of swappable power supplies and fans . Provided enterprise class availability and reliability, enabling the network to continue operating despite a major component failure and eliminating downtime to replace components. Used BookMaster to write the manuals.
Works well independently and in teams
Listens to what other people have to say and asked the appropriate questions.
Reviews currently existing documentation such as engineering specifications when available
Validates and tests documentation
Manages multiple projects and meets deadlines
• Senior Technical Writer/Trainer, Walmart.com June 2007 – August 2007
• Senior Technical Writer/SAP Trainer, Sharp Electronics January 2007 – May 2007
• Senior Technical Writer, BearingPoint, Mountain View, CA. January 2006 – December 2006
• Senior Technical Writer, Innopath, Clara Clara, CA. January 2005 – September 2005
• Senior Technical Writer, Riverstone Networks, Santa Clara, CA. June 2004 – February 2005
• Senior Technical Writer Consultant , Hewlett Packard Corp., Palo Alto, CA. March 2002 – September 2003
• Senior Technical Writer Consultant, R&D and Quality Systems, LifeScan – Division of Johnson & Johnson Corp., Milpitas, CA. Sept. 2001 – March. 2002
• Senior Technical Writer, Metro Optix Co., Santa Clara, CA. May 1999 – July 2001
• Senior Technical Writer, Cisco Systems, San Jose, CA. October 1998 – April 1999
• Technical Writer, Hewlett-Packard Corp, Newark, CA. February1995 – September 1998
• Technical Writer, IBM Corporation, San Jose, CA. January 1981– May 1994