Objective: To obtain a position within an organization that will challenge me as well as utilize my ten years of managerial and sales experience.

Professional Skills/Qualifications:

• Assertive manager with outstanding interpersonal skills, worldly communication and negotiation skills.
• Successfully managed all aspects of a retail establishment.
• Familiar with developing and managing the departmental budget; establishing and monitoring productivity goals as well as leading cross functional teams on key projects.
• Versatile and skilled sales professional with leadership qualities and excellent hands-on experience in developing and improving sales for wholesale and retail operations.
• Proficient in DOS, Windows 98 – Windows XP, OS/2, Lotus 123, and Microsoft Office.

Experience:

Family Furniture, Landover, MD, 05/06-present

Sales Manager

•  Implemented an employees incentive program

•  Resolved customer service issues and complaints

•  Maintained employee schedules and attendance records

•  Reviewed and produced Sales margin reports

•  Arranged transfer of merchandise from one location to another

•  Wrote sales tickets for merchandise sold

•  Sought financial service arrangements for qualified applicants

Beyond The Wall, Washington, DC, 07/05-03/06

Store Manager

•  Administered and participated in performance evaluations

•  Performed audits to monitor work and inventory

•  Recruited and trained new employees

•  Regularly demonstrated merchandising and visual presentation

•  Served and waited on customers

•  Demonstrated add on sales techniques

The Room Store, Falls Church, VA, 10/04-07/05

Assistant Store Manager

•  Managed and audited inventory

•  Supervised staff and daily receipts

•  Handled and secured daily banking

•  Coordinated and ran weekly sales meetings

•  Assisted in purchasing choices and decisions

Sewell - Resume

Reliant Security, Silver Springs, MD, 09/03-10/04

Assistant Director of Security

•  Monitored access control

•  Secured grounds and company assets

•  Established and maintained vendor identification

•  Recruited, hired, and trained new employees

•  Arranged and maintained work schedules for 30 employees

GMS Airport Shuttle, Suitland, MD, 09/01-08/03

Field Supervisor

•  Performed a variety of supervisory and administrative duties

•  Recorded and maintained maintenance records on fleet

•  Reviewed daily travel logs

•  Arranged and distributed daily schedules and routes for drivers

•  Received travel arrangements and reservations from client base

•  Performed field audits on drivers routes and customer service

First Investors, Atlanta, GA (various contract assignments), 12/00-07/01

Collection Specialist

•  Utilized various A/R reports to identify past due accounts

•  Generated correspondence through the use of internet and written form

•  Negotiated settlements within the limits established

•  Handled escalated calls from customers

•  Performed side by side training with new employees

•  Conducted daily unit meetings and tracked team performance records

Sears, Phoenix, AZ, 06/97 – 01/99

District Routing Manager

•  Managed a staff of 6 directly and oversaw staff of 240 total

•  Created daily work schedules/routes with CARS

•  Ensured sales and revenue goals were understood and met

•  Facilitated weekly and monthly performance meetings

•  Recruited, hired, and trained new employees

•  Maintained and approved overtime, vacations and service computations

A. T. Hudson, Oradell, NJ, 01/96-05/97

Business Consultant

•  Taught analytical problem solving skills and performed work flow analysis

•  Developed and redesigned training manuals

•  Performed work flow analysis

•  Created performance enhancers for Department heads

•  Facilitated time management seminars

•  Instructed and performed software development classes

Education:

Appalachian State University, Boone, NC

130 credits earned towards a B.A Health Care Administration