Summary of Qualifications
Professional Computer engineer with specialized skills in PC and Network support. Experience dealing with hardware, software. Excellent organizational and communication skills.
• Software support Microsoft Office suites, email clients an Internet Explorer Windows XP, MS Office, IE,
Anti Virus Management, Peripheral Devices Printers, Scanners , and Digital Cameras.
• Field Tech experience: Laptop, Desktop, and Laser Printers service and repair.
* Microsoft Certified Systems Engineer (MCSE) 117760
* CompTIA A+ Certified (A+) 10040831
* CompTIA Security Plus (Security +) 10040831
* Cisco Certified Network Associate (CCNA) CSCO1052521
Education
Tarrant County College Fort Worth, TX
Degree Attained: Associates in Applied Science in Network Technologies (AAS in NT)
Cumulative GPA: 3.780
Southern Methodist University Richardson, TX
Coursework toward Microsoft Certified Systems Engineer (MCSE) Certification
ITT Technical Institute Arlington, TX
Degree Attained: Associates of Applied Science in Electronics Engineering Technology (AAS in EET)
University of North Texas Denton, TX
31 Credit hours toward a major in Business Computer Information Systems
Experience
XTO Energy Sept. 1999 - June 2004
Desktop Support / AS-400 Operator Starting Salary: $30k
Submitting and resolving client work requests which dealt with trouble shooting network connectivity issues, hardware or software problems printer problems.
AS-400 administrative responsibilities including AP check writing and, releasing files to printer queue.
InaCom Information Systems May 1998 - Sept. 1999 (Contract)
Network Specialist / Field Technician Rate/Hr: $26
Responsibilities included Network configuration and trouble-shooting for end-users and customers. Laptop and Desktop field service and troubleshooting repairing and replacing parts/FRU (Field Replaceable Units) and manufacturer recalls (i.e. motherboards, hard drives, sound and video cards, and peripherals) for Dell, IBM, HP models and many others.
HP Laser Jet printer service and repair, dealing with trouble-shooting, repairing and replacement of FRUs. Models serviced 2, 3, 4, 5si the 8000 series and the 4000 and 4050 models and others.
The Mailbox Inc Dec. 1997- April 1998 (Contract)
Network Support / Computer Support Technician Rate/Hr: $25
Network responsibilities included complete organization and restructuring of Star topology network. Working with the new Category 5, and Fiber Optic cabling draws for horizontal cabling and wall drops. Installation of RJ-45 wall jacks which terminated cables draws which connected to the network closet. The network closet consisted of a horizontal cross connecting patch panel for termination of incoming cable draws, a network rack system including network equipment, and a Panduit cable management system. I was responsible for the design and support of the enterprise network with multiple network operating systems running in tandem.
Administrative duties included the centralized management of all user accounts, network security rights, and email and internet connectivity.
Daou Systems Inc July, 1997- Dec, 1997 (Contract)
Computer/Network Support Technician Rate/Hr: $23
Responsibilities include support for a large multi platform enterprise network. Configuration of PC's for admittance to the network, and desktop support of hardware and software for end users.