MANAGEMENT PROFESSIONAL

Results-oriented professional seeking leadership role in Operations, Sales, Customer Service or Human Resources, supporting organizational goals for profitability, productivity and market share. Offering the following unique qualifications:

• 25+ years of progressively responsible management experience spanning many industries, including consumer goods, telecommunications, advertising, and retail
• Drive, resourcefulness and ability to thrive in challenging environments
• Decisiveness and sound judgment in formulating complex business strategies
• Vision and demonstrated capacity for identifying and capitalizing on market opportunities that enhance stakeholder value
• Multi-lingual with fluency in both English and Spanish

Strategic Planning   Budget Administration   Relationship Building Team Leadership

• Achieved #19 ranking nationwide and #3 ranking statewide (Nestle' Waters North America)
• Hand-selected to play key role in route management systems overhaul portion of company-wide delivery restructure (Nestle' Waters North America)
• Successfully opened $210K+ in new accounts within 7 weeks of training for position (NorVergence)
• Attained #1 ranking nationwide as a new office within only 12 weeks (NorVergence)
• Achieved #1 ranking statewide and #19 ranking nationwide in only 60 days (Mpower Communications)
• Chosen as opening team member for new office and played instrumental role in attaining #5 ranking nationwide within only 5 weeks (Arsene-Lee Advertising/S.W. Marketing)

Major Functions: Responsibility for sales, marketing and account management for large corporate accounts in regional assigned territory; strategic planning; relationship development; customer retention; forecasting, budget planning and administration; bid preparation for city/county business

Major Functions: Candidate screening and interviewing for communications solution, to include billing analysis, site survey, financial review, proposal generation, and establishment of accounts with C-level clients

Major Functions: Sales and marketing of data and voice service, T1, PRI, P.O.T.S. and web hosting, with responsibility for overseeing site inspections, installations and conversions; establishment and management of client relationships; sales, funnels, forecasting/projections

Major Functions: Business-to-business sales of advertising services; customer acquisition and relationship building

Major Functions: Operations management for large ranch with parcel leasing to agricultural producers; employment records management; marketing; oversight of production, packing and processing; billing; shipping and receiving

EDUCATION

GENERAL LICENSE IN MINISTERIAL/PASTORAL STUDIES (Equivalent to Doctorate) – 1987

Credentials: Principal A.C.E. School and S.P.A. Pre-School

Apostolic Ministerial School – Bay Point, CA

Courses in Marketing, Business Administration, Typing, Computer Programming, Psychology and Spanish

Diablo Valley College – Concord, CA

EMPLOYER TRAINING

• Siebel CRM Software
• Human Resources
• Affirmative Action
• Harassment & Discrimination
• Personnel Policies, Practices & Procedures
• Bill Analysis
• Interview Procedures
• Proposal Generation
• Presentation Delivery
• Excel Spreadsheets
• Marketing & Sales Strategies: Forecasting
• Impulse Curves: F.U.G.I. Factor
• Overcoming Objections
• Sales and One Call Closing Techniques

AFFILIATIONS

Pleasant Hill Chamber of Commerce

San Francisco Chamber of Commerce

EXCEPTIONAL REFERENCES AVAILABLE UPON REQUEST