Mediation, Dispute Resolution & Professional Panels:

Los Angeles Superior Court Member Intern/Volunteer, Compton Domestic Violence Clinic & Legal Aid, 2004-9/2006. Preparation of temporary protection orders for court, and resource counseling with clients.

Disability Mediation Center, Loyola Law School, 2002-2003, Community Mediation Panel, Los Angeles, California. Mediation of employment, ADA and job accommodation issues, including Title II, Title III, Title V, D.F.E.H., E.E.O.C.; Housing, Resource & Options Counseling, mediating and managing community conflict resolution cases.

Glendale Rent Association Mediation Panelist, 2002, Glendale, California.

Southern California Employers Round Table Conference Panelist, 2001, ADA and Human Resource Seminar on Employment Disability Expertise.

Panelist, Santa Barbara City College Career Seminar, and Bank-wide Job Fair Representative at local Colleges and High Schools in Ventura and Santa Barbara Counties, discussing careers in Banking, and Job Search Strategies for applicants.

8-2006 to Present Disability Program Navigator, Career Transition Center, Goodwill Industries of Southern Los Angeles County, systems change agent, facilitating access to information, resources, and program options related to employment for people with disabilities. ADA, JAN accommodation and job protection workshops for job seekers, assisting managers and business leaders as disability consultant in the greater Long Beach area, California.

1994-2002 Human Resource Management, Bank of America, Pasadena:

2001-2002 HR ADA Case Manager, Generalist I ADA accommodation functional job analyses, reassignments and case management. Mediate, advocate and facilitate ADA interactive processes with associates and management, to determine ADA accommodations. Recommend options and resources. Consult with rehabilitation counselors, medical professionals, senior management, and ergonomic consultants on medical documentation, work restrictions, and performance limitations to facilitate resolutions to obstacles. Extensive case management documentation, ensuring Federal and State regulation compliance, and consistency within internal policy standards. Provided consultative resources corporate-wide on policy, processes, workers compensation, pay, and job protections for prevention of $500K liabilities in high-end litigious casework. Composed sensitive and complex correspondence as case documentation file.

1999-2001 HR Policy Knowledge-Base, Communications Analyst
Liaison for Nationwide HR Center and HR Technology & Support, writing, editing corporate-wide internal policies for web based policy manuals and multilevel HR knowledgebase, including state and federal employment law resources, forms, and processes. Post-merger streamlining of information processes to insure accurate interpretation and utilization by managers, consultants and project managers on proposed delivery policy models. National Practices facilitation of initiative rollouts across businesses internal to Bank of America. Designed multi-level delivery channels, transforming complex legal information for diverse audiences, and managed knowledgebase database reporting and improvement process for HR Support. Recognized by Senior Management for Exceptional Performance Service in an award for excellence.

1998-1999 HR Severance Retention Project, Priority Placement Specialist
Pilot employment severance retention program resource for nationwide support services to identify appropriate job replacement and support services (i.e., retraining, counseling, networking opportunities) for entry through senior management levels.

1997-1998 HR Return-to-Work Customer Service Specialist
Subject matter expert and resource person: in leaves processing, mediating complex federal and state regulations, including time-off benefits, compensation, education and advocacy for internal compliance. ADA, LTD, SDI, Ergonomic review issues & inquiries, pay processing resolution. Technology Focus Group Team Member, assessing technology resources and design of technology resource and self-training center for HR. Trainer on MS Word. Documented Fulfillment Procedures for HR materials internal to HR, for internal Compliance Handbook. Excellence in Customer Service awards from HR, and Nationwide Retail Banking Division.

1997 HR Communications Specialist Project Team, HR Technology & Support
Project management and design of state-of-the-art technology HR culture design project, from paper manuals, interviews, and policy documents obtained from subject matter experts, corporate-wide. Extensive writing, editing, and strategy development and implementation for rollout of 30,000 page web knowledgebase in innovative nationwide personnel call center model. Multi-channel communication tiers and authorizations included corporate manuals, training, and resource tool designed for one-stop delivery model. Consistently met stringent deadlines mediating sensitivity, liability issues, and disclaimers in a complex conversion of paper-to-technology re-collateralization process. Excellent Performance Award for contributions, concluding under-budget and ahead of schedule.

1994-1997 HR Recruiting Specialist
Manager, Satellite Recruiting Office, support staff, daily recruiting functions. Working and theoretical recruitment knowledge. EEO, ensuring state and federal compliance; including sourcing and hiring of all Retail Banking recruits. Managed 35-60 monthly requisitions for New Hires over three counties. Projected, negotiated and consistently met all monthly Service Level Agreements through historical data analysis. Created job postings, advertising, pre-employment testing and interviewing, extended all job offers, with hiring authority. Conducted weekly New Hire orientations. Ideas In Action award for strategic implementation contribution. EPAP Award for exceptional Performance. Retail Banking Employment Best Practices creation and design, including Phone Interview Screening Processes incorporated into California Retail Banking Recruiting.

1994 HR Recruiting Staffing Coordinator
Supported set-up of new satellite recruiting office. Responsible for data input, scheduling, testing, phones, filing system design and management. Created initial written communications to facilitate internal and community network building for applicant sourcing processes. Heavy phones and customer service. Conducted pre-employment testing and reference checking, supporting recruiting functions.

Marketing & Publication Design:

1987-1993 , Freelance Graphic Designer
Advertising, publication, and business marketing product design, Susan Vinson Publications and Hutchinson's Graphics. Creative design of new marketing tools and publications, assessing client needs, designing the look and feel of diverse print projects. Facilitating projects with sales staff, obtaining bids from subcontractors, managing projects and contributors through production and client approvals, included diverse projects with stringent deadlines.

1984-1987 Editor, Reporter, Composer, Scripps-Howard Publishing
Lifestyle Desk Reporter; Columnist, Critic, Art and Food Editor, and member of the Associated Press. Daily newspaper design, editing, and implementation team member, covering the Conejo Valley, Thousand Oaks.

Degrees Conferred:

Associate Arts of Fine Arts, Moorpark College, 1973, Moorpark, California.

Bachelor of Arts, Graphic Arts & Communications, CSUN, 1983, Northridge, California.

Graduate Studies, Conflict Management & Negotiation , College of Behavioral Sciences, CSUDH, 2002-2005, Dominguez Hills, California.

Computer Literacy:

Online Dispute Resolution - Smartsettle, MIRC, PeopleSoft, Lotus Notes.

Case Management - PeopleSoft; Scopus; Excel, Lexis, Legal Solutions.

Web Design - Java, HomeSite, Front Page, MS Office Professional.

Daily Document, Project Design, & Office Functions – MS Office Professional (Word, PowerPoint, Excel, Publisher). Winfax, Scansoft, Adobe Acrobat 5.0, Internet Explorer, Netscape, Outlook Express, CompuServe, AOL & MSN Messenger, Blackboard for discussion boards, web browsing, research, e-mail, communication methodologies and document attachments (tif, gif, jpeg, bmp). Multimedia software (Real Player, Winamp, Java/JavaSoft, CD writing,

ADA Accessibility Functions - TTY/TTD, JAWS, Dragon Dictate Legal, Microsoft Reader, MS Accessibility Features.

Computer Security, Systems & Maintenance – Norton, McAffee, LavaSoft, Windows 98, 2000, XP systems, accessories, maintenance and diagnostic tools.

Professional Mediation Certification Training & Internships:

Disability Navigator - Basic and intermediate certification training, EDD/Interwork Institute, San Diego State University, July 2006.

CRCC Southeast DBTAC certification training – At Your Service webcourse, August 2006.

Online Dispute Resolution SmartSettle Certification - basic training 8/2004.

Advanced A.D.A. Certification Training & Clinical Internship: 2001-2002, Disability Mediation Center, Loyola Law School, 2002-2003, Los Angeles, California.

Organizational Development & Conflict Management: 2003, Ken Cloke, Santa Monica, California.

Resolving Issues Facing South Asian Clients: 2003, Asian Pacific American Legal Center, Los Angeles.

EEOC Mediation Training , 2002: Loyola Law School Disability Mediation Center 2002, L.A.

Alternative Dispute Resolution Methodology Mediation Roundtables: 2001- Present, Southern California Mediation Association.

Dispute Resolution Mediation Certification Training: 2001-2002, Los Angeles Bar Association, Los Angeles, California.

Employment Mediation & Legal Seminars: 2001-2003 Society for Human Resource Management (PIHRA), Southern California; Southern California Mediation Association, Los Angeles.

Restorative Justice: 2002; Interfaith Community, 2003: United Methodist Women, Annual Conference Training, California Lutheran College, Thousand Oaks, California.

Elder Care Mediation: 2002, Los Angeles Superior Court, Los Angeles, California.

Elder Law, Social Issues: 2002, Loyola Law School, Los Angeles, California.

Arbitration Training: 2001, Los Angeles Bar Association, California.

Professional Human Resource Management Training:

HR Management Professional Designation Coursework: UCSB, Santa Barbara, & UCLA, Los Angeles, 1996-1998, California.

Specialized Human Resource Management Training: Bank of America, Santa Barbara, Los Angeles and Pasadena, California.

Accommodation Case Management – Workers Compensation; Long-term Disability; Short-term Disability Insurance; Social Security Disability Insurance; ADA Compliance.

Generalist – Team Building; Customer Service; Compensation, Incentives & Rewards; Payroll Processes; Legal Updates; Train-the-Trainer Performance Management; E.A.P.; Employee Reimbursement Programs; Medical; Retirement Programs; Leaves of Absence. Merger & Acquisition, Psychology; Stress & the Workplace; Survivor Syndrome.

Recruiting & Priority Placement – E.E.O. Compliance; Best Practices; Legal Updates; Employment Testing; Interviewing Skills; Resume Writing; Career Planning; Reassignment & Placement Strategies.

Return-to-Work – A.D.A.; State Family Leave Laws (nationwide); Comparable Employment; Federal Medical Leave Act; Workplace Ergonomics.

H.R. Technology & HR Liaison Support (Knowledgebase Administration) – PeopleSoft; Scopus; Web Design Technical Software (Java, HomeSite, Front Page; Asp, Html) writing and editing roles.

Memberships, Committee & Community Work:

Association for Conflict Resolution , 2004, Member. Annual conference 2004, Sacramento, California. Poster session presentation.

Glendale Conflict Resolution Training Seminars, 2004, Co-presented and conducted internal pilot for two City Managers seminars, Glendale, California.

United Methodist Women, Pasadena District, V.P. of Programs, Executive Board, 2002 - Present. Program chairperson, facilitating and coordinating the planning of 5 conferences a year, and conducting district-wide officer training, annually. Unit trainer

Southern California Mediation Association, 2002-2004; Court Committee, Marketing Committee, Employment Conference Participant 2004, Professional Development Committee..

Habitat for Humanity Co-Coordinator, 1999-2000, Lake Piru United Methodist Church Project.

PTA, 1981-2001, General member and local board roles, Moorpark Unified School District.

Moorpark High School Accreditation Committee, Community Member, 1989. Spearheaded goals surrounding a multi-cultural community, also representing technology interests and objectives within Fine Arts on campus and in the design of the new campus library.