Summary of Qualifications:

Four years of experience working for America Online in the Member Retention
Department. Strong communication and conflict resolution skills. Proven success in working as a cooperative team member with a reputation for integrity, professionalism and perseverance. Strong sense of intuition to customers needs. Received consistent high marks in customer satisfaction.

Professional work history:

Member Retention Specialist (2002-2006)
Responsible for retaining members
and resolving concerns for America Online members.

* Consistently maintained a very high retention rate throughout the four years.
* Consistently maintained a very high customer satisfaction index rating throughout the four years.
* Was nominated by a large group of supervisors and chosen by upper management to be featured in the company magazine for my skills in Customer satisfaction, friendliness and resolving customer concerns. (I have a copy of the magazine.)
* Received several letters of praise from upper management for my customer  satisfaction skills.
*Excelled in problem resolution

Before I worked at America Online, I was a housewife and mother. I came back into the workforce after many years and was immediately hired by America Online for my personality and people skills which I maintained throughout my tenure .I would really appreciate the opportunity to show you what I can do. I have the integrity,creativity and optimistic personality to be an asset to your company.