SCOPE OF QUALIFICATIONS

25 years of experience in active business environments demanding well developed listening and communication skills. Areas of proficiency include:

Supervision Sales & Marketing Secretarial

Employee Training Needs Analysis Customer Service

Client Relations Profit Building Administrative

•  Establishing long-term profitable relations with internal and external customers based on hard work, honesty, professionalism and commitment.

•  Fast study. Rapidly develops in-depth knowledge vital to effective sales and customer service responsibilities.

•  Highly efficient in securing new accounts and providing the follow-up to ensure satisfaction, goodwill and repeat business.

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EXPERIENCE

•  Supervised, trained and mentored employees in product knowledge, customer service, professional follow-up and compliance with company policies and procedures.

•  Developed, implemented and facilitated employee training programs.

•  A top sales associate that held responsibility for nearly 1,000 accounts. Recipient of numerous awards by consistently surpassing company sales goals.

•  Established loyal customer base through personal attention to client needs, enjoyed exceptionally high referral rate.

Highlights

2000-2006 Larson Digging Inc . Iroquois, South Dakota

ADMINISTRATIVE ASSISTANT

GENERAL OFFICE MANAGER -SECRETARY

1996 – 2000 DHL Worldwide Express Tempe , Arizona

CUSTOMER SERVICE INQUIRY LEAD

1994 – 1996 Huron Equipment Company Huron, South Dakota

ACCOUNT EXECUTIVE -SALES ASSOCIATE

1988 – 1994 Brock Supply Company Tempe , Arizona

SENIOR SALES EXECUTIVE

1979 – 1987 Republic Automotive Denver , Colorado CUSTOMER SERVICE SUPERVISOR

OUTSIDE SALES REPRESENTATIVE

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RELEVANT Computer skills: Windows, Microsoft Office / Word, Netscape Mail &

TRAINING Calendar, Outlook Express, Excel, PowerPoint, Intranet & company network data bases. PERSONAL References and additional information are available upon request.