OBJECTIVE : Information technology hardware specialist position in an environment to assist with hardware installation, troubleshooting and provide end-user application support.

PROFESSIONAL SUMMARY : Extensive experience in troubleshooting computer hardware and software problems, installing, different kinds of network operating systems, and software. Excellent analytical and problem solving which combined, contribute to excelling job performance. An adaptable and quick learner who can work well independently.

EDUCATION:

•  Bachelor of Science Degree, University of Maryland University College, December 2005

Major: Information Technology

TRAINING:

•  Capitol College, A+, PC hardware installation and software troubleshooting, March 2000

•  SAIC University, Cisco Systems Network: WAN/LAN, TCP/IP, configure, operation, troubleshooting and technology training, May 2006

•  El Camino College, Computer Programming, Data Processing, September 1985-1986

SKILL SET:

Operating Systems: DOS/XP/95/98/2000/2003/NT, Cisco Systems, Novell Netware, UNIX

Application Software: Lotus, MS Office 97/2000/ 2003, Internet Explorer, Norton Antivirus, Netscape

Server Hardware: Hewlett Packard, Dell, Compaq

Router Hardware: Cisco 2500, 2600 series

Switching Hardware: Cisco 1900 series Catalyst switch

Protocols & Topologies: TCP/IP, RAS, DNS, WINS, VLAN, DHCP SMTP, Ethernet, NeBEUI

Hardware: Intel-base Desktop, Intel-base Mobile, Hard Drives, Ram, NIC

WORK EXPERIENCE:

System Administrator Support , Science Application International Corporation, McLean, VA, Dec 2005- Present

•  The System Administrator supports a wide variety of software and hardware systems for our business.

•  Provide troubleshooting for hardware problem and LAN issues.

•  Installs new software release, system upgrades, evaluates, install patches and resolves software related problems.

•  Performs system backups and recovery.

•  Maintains data files and monitors system configuration to ensure data integrity.

•  Configures and operates the business systems to optimize system operation and ensure the maximum possible quality of service for users in their use of the system.

Help Desk Assistant, International Child Art Foundation , Washington, DC Fall, 2002

•  Provided end-user application support, hardware support installation and troubleshooting.

•  Installs and configures variety of data communications equipment, including hubs and bridges.

•  Troubleshooting, maintain and repair stand alone and networked computers, peripherals

•  and a variety of word processing and software applications;

Use hand tools to install, maintain and repair computers and peripheral equipment