Objective |
Obtain a position of responsibility with an organization offering personal and professional growth potential where acquired skills and abilities will be challenged. |
Professional experience |
1996-Present U.S. Xpress, Inc. Chattanooga, TN Liability Claims Examiner I (3/04–present) • Actively investigate claims to determine claim legitimacy or the responsible party for the accident, damage or loss. Interviews insured, claimant, and witnesses. Negotiates out of court settlements with claimant to reduce insurance costs and losses. Handles rebuttal claims. Liability Claims Clerk II (9/01-3/04) • Provide a full range of clerical support for the Director of Liability Claims. Maintain in-house litigation files and work with insurance companies to coordinate reimbursements of paid claims. Monitor/complete all clerical aspects of the claims process. OS&D Clerk (12/99-9/01) • Gather/collate freight claims from drivers, contact customer to determine and arrange freight disposition, then prepare report for adjusters. Personnel Assistant (4/99-12/99) • Ensure correctness, accuracy and completeness of documentation for new drivers, perform reference checks, comply with insurance requirements and remunerate drivers for experience as needed. Requires knowledge of company policies and procedures, speed, accuracy and an ability to communicate with others at all levels. Team Leader (1996-4/99) Oversee/direct day-to day activities of eight employees in the document control department. Troubleshoot and resolve inaccuracies in a wide variety of documents. Help train new employees. |
Education
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Certification (7/04) National Association of Legal Assistants, Tulsa, Oklahoma A.A.S. Legal Assistant (6/93) Cleveland State Community College, Cleveland, TN
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Professional memberships |
National Association of Legal Assistants (7/04-present)
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